Outcomes for the Community Employment Department

Outcomes for Employment Planning Services

Goal: To assist individuals with gaining information about employment opportunities to foster informed decisions, career planning and interviewing.

Program Activities: Community Based Assessment, Career Exploration

Objectives Measures Target Results (Jan-June 2015)
Effectiveness: Increase knowledge and understanding of employment and different careers. # of consumers who increase their knowledge and understanding about different careers. 80% 100%
Efficiency:  Length of time to start program services Average time to receive services 100% under 2 weeks 100% – Average 9 days
Service Access: Maintain timely access to program services Average time from referral to initial contact 5 business days 6 days
Satisfaction: Maintain positive customer feedback Surveys will reflect satisfied or excellent responses 80% 95% (59/62)

Outcomes for Job Development

Goal: To obtain, maintain and advance within successful community employment, responsive to individual choices and preferences, in integrated community employment settings.

Program Activities: Job Seeking Skills Training, Job Development, Job Retention

Objectives Measures Target Results (Jan – June 2015)
Effectiveness: Those who begin the job search process will obtain a job in the community 50% of the consumers will obtain employment in the community 50% 42% (65/153)
Effectiveness: Those who obtain a job as a result of URS services iwll retain it for at least 90 days 71% of the consumers will retain a job for 90 days 71% 97% (29/30)
Efficiency: Length of time to start program services Average time to receive services 100% under 2 weeks 100% (Average 9 days)
Service Access: maintain timely access to program services Average time from initial contact of program start date 5 business days 6 days
Satisfaction: Maintain positive customer feedback Surveys will reflect satisfied or excellent responses 80% 97% (107/110)
Satisfaction: Increase/maintain positive feedback from stakeholders Surveys will reflect satisfied or excellent responses 80% 100% (7/7)

Outcomes for Employment Supports

Goal: To promote successful training of an individual to a new job, job adjustment, retention and advancement.

Program Activities: Job coaching, Job Retention

Objectives Measures Target Results (Jan-June 2015)
Effectiveness: Increase knowledge and understanding of job tasks/standards # of consumers who complete job coaching/retention to maintain employment 80% 94% (17/18)
Effectiveness: Those who obtain a job as a result of URS services will retain it for at least 90 days 71% of the consumers will retain a job for 90 days 71% 97% (29/30)
Efficiency: Length of time to start program services Average time to receive services 100% under 2 weeks 3 Days
Service Access: Maintain timely access to program services Average time from referral to initial contact 5 business days 3 Days
Satisfaction: Maintain positive customer feedback Surveys will reflect satisfied or excellent responses 80% 100% (12/12)
Satisfaction: Increase/maintain positive feedback from stakeholders Surveys will reflect satisfied or excellent responses 80% 100% (7/7)

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